EQUIPMENT QUESTIONS

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Search questions about service requests, visit prices, equipment cleaning and the information to have ready.

21 questions

Does submitting a request book an appointment?

No. Unity reviews the request and contacts you to confirm the address, scope and availability. Call for urgent availability rather than waiting for a form response.

Which Florida areas can I request service in?

The listed service region is Broward County and surrounding areas. The city pages are starting points; every address and equipment request is confirmed before a visit is accepted.

Can I request service outside the listed cities?

Yes. Choose “Another location” or enter your city in the service form. Surrounding-area requests are reviewed individually, and travel charges may apply.

Can you work around restaurant operating hours?

Include your preferred service window, equipment-use schedule and on-site contact. Unity confirms a workable appointment; submitting a preferred time does not reserve it.

What is the residential HVAC diagnostic charge?

The published starting diagnostic and evaluation charge is $99. An additional HVAC system on the same visit is $69. Confirm the scope and any additional charges before booking.

What is the commercial equipment diagnostic charge?

The published diagnostic and evaluation charge is $129. Additional commercial equipment on the same visit is $75. The work and number of units are confirmed when arranging service.

Does a diagnostic charge include repairs?

A diagnostic starting price covers the agreed evaluation scope. Repair labor, parts and other charges are confirmed separately as applicable. Do not treat a diagnostic price as a completed repair quote.

How are labor hours billed?

The flyer lists residential labor at $125 per hour and commercial labor at $145 per hour, with a one-hour minimum and further time billed in 30-minute increments. Confirm which rate and charges apply.

Is after-hours service guaranteed?

No. After-hours rates are published, but availability must be confirmed directly. The listed diagnostic/dispatch charge is $199, after-hours labor is $185 per hour, and holiday/priority dispatch is $249.

What does ice-machine cleaning start at?

Small or undercounter cleaning starts at $199, standard commercial cleaning at $299, and large modular cleaning at $399. The diagnostic plus standard cleaning package starts at $349. Size, condition, access and procedure affect the final price.

Does cleaning and diagnosis mean the same thing?

They are different scopes. Tell Unity whether you want planned cleaning, investigation of an operating problem, or both. The visit should match the actual concern.

What should I send about an ice machine?

Send the brand, model, machine type, last cleaning date if known, and a description of the concern. A clear model-label photo can help identify the unit.

What information helps with a cooler or freezer request?

Identify the unit and share the symptom, when it started and any existing operating records. Tell us whether one unit or several are affected and who can provide access.

Can you evaluate refrigerated prep tables?

Refrigerated prep tables are included in the commercial equipment support shown in Unity’s flyer. Describe the unit and concern so Unity can confirm the applicable visit scope.

What should I report about an uncomfortable room?

Name the affected room, the time the issue is noticeable, the thermostat setting and what recently changed. This gives the evaluation a clearer starting point.

Does system age decide repair or replacement?

Age is one part of the record. Ask for a verified finding, a defined repair scope and a clear comparison with any proposed replacement. The decision guide helps organize those questions.

Can Unity review an existing equipment estimate?

You can request an equipment second opinion and attach the estimate. Unity confirms the review scope, whether an on-site evaluation is needed and any applicable charge before proceeding.

Is the second opinion free?

Unity has not published a free second-opinion offer. Ask about the review process and applicable evaluation charge before booking.

What can I attach to a request?

One PDF, JPG or PNG file up to 8 MB, such as an estimate or equipment-label photo. Remove payment details and unrelated personal information before uploading.

Do you offer a maintenance membership?

You can request planned equipment care. The schedule, equipment list and work are agreed for the property; no fixed membership price or automatic subscription is offered on this site.

What should a planned-care request include?

List the equipment, model information, service history, operating schedule and preferred visit windows. Unity can discuss an appropriate scope and frequency for the actual units.

LET'S GET TO WORK

Tell us what your equipment is doing.

Share your location, equipment type and the issue. We’ll discuss availability and the next step.

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