THE UNITY STANDARD
A service visit should
leave you with answers.
Understand the equipment condition, the findings and your next step.
01 / UNDERSTAND
Start with the concern.
Describe what changed, when it started and how it affects the home or business. Identify the equipment and agree on the evaluation scope.
02 / EVALUATE
Check the equipment.
Review performance and condition within the agreed service scope. Explain the findings in plain language.
03 / RECOMMEND
Clarify the next step.
Provide written recommendations. Discuss the work and applicable charges so you can make an informed decision.