Identify the machine
Record the manufacturer, model and whether the unit is undercounter or modular. Include the bin or dispenser arrangement when describing the equipment. Photograph the model label only if it is safely accessible.
Describe the requested work
Tell Unity whether this is planned cleaning, an operating problem or a request for both. Share the last cleaning record if available. The manufacturer’s instructions for the specific model guide the procedure; this page does not provide a chemical-cleaning recipe.
Plan the visit
Agree when the machine can be made available, who will provide access and how the business will manage its ice needs during the work. Ask what condition checks and written findings will be included.
Official reference
For Hoshizaki equipment, find the manual matching the unit. Use the actual manufacturer’s instructions for other brands.